|
Q# |
RETAIL
BUSINESS EVALUATION
(top) |
1-10 |
|
1 |
We are constantly taking fresh initiatives to contact all potential
customers for our products in our marketplace. |
|
|
2 |
Our market strategy effectively differentiates us in the eyes of the
customer. |
|
|
3 |
We have an effective sales and marketing strategy to tap the most
growing markets.
|
|
|
4 |
Our store layout and merchandizing are designed to effectively
promote our products. |
|
|
5 |
We are taking effective measures to improve our closing ratio on
traffic coming into the store. |
|
|
6 |
We effectively utilize direct mail to attract new customers. |
|
|
7 |
Our customers are extremely pleased by the quality and speed of
service which they receive from us. |
|
|
8 |
Our store signage and product merchandising are neat, attractive,
frequently varied, making it easy for customers to identify the
features and price of every product. |
|
|
9 |
We utilize effective systems to follow-up on every sale and obtain
customer referrals. |
|
|
10 |
We systematically monitor the impact of ads and promotions on store
traffic and sales to evaluate their effectiveness. |
|
|
11 |
Our marketing plan provides for an appropriate level and blend of
print, radio, TV, other advertising to reach all potential customers
in our market area. |
|
|
12 |
The information that we give our customers is timely, accurate and
appropriate to satisfy their level of needs. |
|
|
13 |
We effectively complement our in-store sales efforts with sales and
marketing efforts that reach a greater number and broader range of
customers. |
|
|
14 |
Every member of our sales staff knows how to listen to customers,
win their confidence, and make them feel happy about the
products/services we offer. |
|
|
15 |
All our sales people are alert, energetic and enthusiastic in the
interactions with customers. |
|
|
16 |
Our sales people have clear sales targets that effectively motivate
them to exceed past levels of performance. |
|
|
17 |
Sales managers frequently monitor and review individual performance
with each sales person and identify ways to improve their
performance. |
|
|
18 |
All our sales people are highly skilled in qualifying customers and
closing sales. |
|
|
19 |
We have clear standards for customer service which are known and
followed by all personnel. |
|
|
20 |
We strive to make the sales experience entertaining, enjoyable and
delightful for every customer. |
|
|
21 |
We have a clear and in-depth understanding of the trends effecting
consumer demand, buying habits, and distribution in our industry. |
|
|
22 |
Our store design, the conduct of our sales staff and the store
environment are appealing to youth and women. |
|
|
23 |
We maintain an appropriate blend of mid and high end products to
meet the needs of our customers. |
|
|
24 |
We eagerly and enthusiastically study new technologies in search of
new business opportunities. |
|
|
25 |
Our product strategy effectively differentiates us from the
competition in our marketplace. |
|
|
26 |
Our product strategy avoids unnecessary duplication of product
lines. |
|
|
27 |
We maintain an appropriate balance of inventory in each product
category to match our actual sales in that category. |
|
|
28 |
Our product line integrates high margin product categories. |
|
|
29 |
We continuously review the products we stock to add new faster
moving items and reduce investment in slower moving ones. |
|
|
30 |
Every member of our sales staff possesses a high level of technical
knowledge about our product lines. |
|
|
31 |
Our technicians possess a high level and a complete range of
technical knowledge and skills. |
|
|
32 |
Our technical staff in service do every job right the first time. |
|
|
33 |
Every member of our technical staff receives regular training. |
|
|
34 |
All the demos in our stores are kept in fully operational condition. |
|
|
35 |
Our sales people have the knowledge and skill to demonstrate the
products they sell. |
|
|
36 |
We are entrepreneurial pioneers in marketing new technologies. |
|
|
37 |
We effectively utilize computers to improve the speed and efficiency
of all aspects of our operations. |
|
|
38 |
There is good communication and coordination between the sales
force, customer service, warehouse, purchasing and advertising
departments. |
|
|
39 |
We know exactly what products we have in stock and on order at all
times and this information is readily available to those staff who
need it. |
|
|
40 |
We have effective systems to monitor the satisfaction of our
customers. |
|
|
41 |
When customers inquire about the status of deliveries, installations
and repairs, we are able to immediately retrieve the information and
reply. |
|
|
42 |
We have the management structure and systems in place to provide
cost effective, high quality, timely service for our products and
services. |
|
|
43 |
We have a core team in place capable of effectively managing all
aspects of our business. |
|
|
44 |
We effectively delegate responsibilities to people throughout the
organization and closely monitor their performance. |
|
|
45 |
We assign clear responsibilities and levels of authority to people
throughout the organization. |
|
|
46 |
There are standard written operating procedures for all recurring
activities. |
|
|
47 |
All activities of the company are carefully planned in advance and
closely monitored during implementation. |
|
|
48 |
Routine operations, projects and paperwork are completed on
schedule. |
|
|
49 |
Decisions are taken and executed promptly. |
|
|
50 |
We have effective purchasing system for managing inventory. |
|
|
51 |
All file cabinets, offices, storage facilities, and warehouses are
maintained in a clean and orderly fashion. |
|
|
52 |
Sales management provides strong, motivating leadership and
effective organizational discipline. |
|
|
53 |
Recurring problems are dealt with by introducing new systems or by
improving existing ones. |
|
|
54 |
We consciously recruit people with high energy levels. |
|
|
55 |
Our recruitment systems and procedures enable us to effectively
identify and evaluate potential new employees. |
|
|
56 |
We are highly successful in recruiting people with the right
qualifications, skills and personality to work effectively in our
business. |
|
|
57 |
We have an effective orientation and training program in place to
bring new employees up to high levels of performance as quickly as
possible. |
|
|
58 |
We have an effective training program in place to continuously raise
the skills of experienced sales people. |
|
|
59 |
We have an effective training program in place to continuously
improve the managerial, organization and interpersonal skills of all
managers in the company. |
|
|
60 |
All our people work together harmoniously as a team without
conflicts. |
|
|
61 |
The pay scales and benefits offered by our company are sufficient to
attract and retain competent people. |
|
|
62 |
We have performance based incentives in place that effectively
motivate our managers and staff to strive for high performance. |
|
|
63 |
Our employees feel a high level of enthusiasm and job satisfaction. |
|
|
64 |
We actively encourage the participation and initiative of our people
to improve the way we carry out all aspects of our business. |
|
|
65 |
All employees receive regular job performance appraisals to help
them improve their performance and plan for their career
development. |
|
|
66 |
We give social recognition and personal attention to employees that
do a good job. |
|
|
67 |
We have systems in place to capture ideas and suggestions generated
at all levels of the company, and procedures for evaluating and
responding to them. |
|
|
68 |
The company encourages and supports the on-going education of all
its employees. |
|
|
69 |
Our managers possess a high level of organizational and managerial
skills. |
|
|
70 |
The company has a clear standard for the number of hours of training
which each sales person should receive every year. |
|
|
71 |
People within the company are self-disciplined in their work. |
|
|
72 |
Our accounting system enables us to track all categories of
recurring expenses and compare them to past levels and industry
norms. |
|
|
73 |
We pay our bills on time. |
|
|
74 |
We collect receivables on time. |
|
|
75 |
Our inventory system enables us to accurately account for all
products without discrepancies. |
|
|
76 |
We have a detailed budget for projecting and controlling
expenditures. |
|
|
77 |
Our accounting systems are updated daily and maintained up-to-date. |
|
|
78 |
We utilize all possible sources of capital from banks, investors,
supplier credit, etc. |
|
|
79 |
We utilize all possible means to help our customers finance their
needs in a cost effective manner. |
|
|
80 |
We carefully control expenditures to minimize costs and eliminate
waste of any description. |
|
|
81 |
We systematically control inventory levels to maximize turns. |
|
|
82 |
When we give a quote for a sale, the price accurately takes into
account our costs and the proper amount of gross profit for the
sale. |
|
|
83 |
We maintain active and close relations with our bankers. |
|
|
84 |
Our pricing strategy enables us to maintain high margins on
exclusive lines and be competitively priced on non-exclusive brands. |
|
|
85 |
All purchases of goods/services are routed through a central
purchasing department to ensure we buy at the best prices. |
|
|
86 |
Our company is highly successful in evaluating credit risks and
minimizing bad debts. |
|
|
87 |
In evaluating product lines we take into account the total annual
gross margin on each line. |
|
|
88 |
Our financial people possess all the knowledge and skills required
to carry out their responsibilities effectively. |
|
|
89 |
We carefully manage our cash utilization to maintain sufficient
liquidity and to invest surplus cash to maximize returns. |
|
|
90 |
We are aware of enormous untapped potentials for the growth of the
business. |
|
|
91 |
We have the energy needed to grow the company. |
|
|
92 |
We are committed and enthusiastic about growing the company. |
|
|
93 |
People in the company are energetic and hard working. |
|
|
94 |
Customers are attracted by the energy they feel in our store. |
|
|
95 |
Our employees feel a minimum of fatigue and burnout on the job. |
|
|
96 |
Physical activities at the company are quick and brisk. |
|
|
97 |
Fresh ideas are continuously being generated and encouraged. |
|
|
98 |
There is a culture of positive thinking and a "can do" attitude
throughout the company. |
|
|
99 |
Everyone in the company understands our mission and future
direction. |
|
|
100 |
Our company has clear goals and plans for its long term growth which
are understood and endorsed by our managers and employees. |
|
|
101 |
There is clear direction of the goals and objectives coming from top
management. |
|
|
102 |
The structure of our company (e.g. divisions, departments,
processes, teams, etc.) is right for the direction our company is
moving in. |
|
|
103 |
The activities of the company are highly organized and clearly
defined. |
|
|
104 |
Job positions in the company are highly organized, in terms of
people doing the right tasks, responsibility, and clarity of
authority. |
|
|
105 |
Systems in the company operate smoothly and efficiently. |
|
|
106 |
The skill needs of people are constantly being evaluated. |
|
|
107 |
People are getting the training they need to meet the skill needs
they have. |
|
|
108 |
There is excellent communication among people in our company. |
|
|
109 |
There is excellent teamwork and cooperation among people in our
company. |
|
|
110 |
The quality of the products and services we sell is high. |
|
|
111 |
Our company is fully systematized. The activities and systems in our
company are fully organized and implemented. |
|
|
112 |
There is good coordination between the various activities,
functioning within the company. |
|
|
113 |
All activities have been systematized to insure that they are
effectively carried out. |
|
|
114 |
We have a clear and effective marketing plan. |
|
|
115 |
We are marketing to the right target market. |
|
|
116 |
We have all of the information needed to have an effective marketing
plan. |
|
|
117 |
We are aware of the economic, social, governmental, international,
and industry forces affecting the market. |
|
|
118 |
Top management has excellent attitudes toward, relations with, and
interest in the staff. |
|
|
119 |
There is harmony between members of the staff. |
|
|
120 |
There is plenty of scope given for individual initiative,
enterprise, and creativity. |
|
|
121 |
There is fair compensation in terms of salary scale, employee
benefits, bonus and profit sharing, etc. |
|
|
122 |
Each employee's talents are fully utilized. |
|
|
123 |
Each employee is given the right amount of responsibility in their
job. |
|
|
124 |
We have regular staff meetings to discuss new employees, new
products and services, new procedures, and get employee feedback. |
|
|
125 |
We offer a solid line of custom products/services that augment our
standard offerings. |
|
|
126 |
Our employee work schedule is maximized for efficiency. |
|
|
127 |
We have solid cash flow. |
|
|
128 |
We offer products/services that meet the price range requirements of
our customers. |
|
|
129 |
Our ads and promotions effectively attract potential customers. |
|
|
130 |
Considering all factors, we have the right location to attract
customers to our business. |
|
|
131 |
The company has a clear perception of its mission and central
purpose. |
|
|
132 |
The company has up-to-date plans for sales, marketing, products &
services, human resources, organization, and budget. |
|
|
133 |
The company strives to achieve high company values, which are
endorsed by others, and are implemented in daily activities. |
|
|
134 |
Our people feel closely identified with the interests of the company
and are eager for its growth. |
|
|
135 |
People express a cooperative attitude throughout the company. There
is an appreciation of each other's point of view. |
|
|
136 |
People in the company always want to improve their performance, and
take pride in doing the best job possible. |
|
|
|
MANUFACTURING
BUSINESS EVALUATION
(top) |
|
|
1 |
We know exactly the profile, size, and composition of our customer
base. |
|
|
2 |
We are able to anticipate and respond to the changing needs of our
customers. |
|
|
3 |
We have well designed and effective marketing materials. |
|
|
4 |
Our customers are pleased by the service they receive from our
company. |
|
|
5 |
We always deliver products and services to our customers within the
time agreed upon. |
|
|
6 |
The information we give our customers is timely, accurate and
complete. |
|
|
7 |
We closely observe the marketing strategies of other companies in
our industry. |
|
|
8 |
Our systems for communication with customers provide for smooth and
quick exchange of information without misunderstandings. |
|
|
9 |
Our sales staff and representatives possess a high level of sales
and marketing skills |
|
|
10 |
Our company employs highly innovative marketing strategies |
|
|
11 |
All our people have friendly attitudes and do everything possible to
please our customers. |
|
|
12 |
We offer an effective coop program to support the advertising
efforts of our dealers. |
|
|
13 |
We have well defined standards for customer service. |
|
|
14 |
We have regular sales meetings to discuss performance, set targets
and develop new strategies. |
|
|
15 |
We have effective systems and programs in place to support the
introduction and launch of new products. |
|
|
16 |
Our showrooms, offices and other facilities open to the public are
clean, orderly and pleasing to the eye. |
|
|
17 |
Our product strategy emphasizes those lines on which we are able to
achieve a dominant position in our marketplace. |
|
|
18 |
Every member of our sales staff possesses a high level of technical
knowledge about our product lines. |
|
|
19 |
Our service technicians possess a high level of technical knowledge
and skill. |
|
|
20 |
Our technical staff in service do every job right the first time. |
|
|
21 |
We are continuously integrating all commercially-relevant, emerging
technologies related to our business. |
|
|
22 |
Our customers are fully satisfied with the quality of the products
we produce. |
|
|
23 |
We deliver our products and services faster than the competition. |
|
|
24 |
We maintain an accurate inventory system to assure the quick supply
of product to our dealers. |
|
|
25 |
We are highly creative and innovative in improving and developing
new products and services. |
|
|
26 |
The company utilizes the most advanced technologies to support easy
and regular communication with our customers. |
|
|
27 |
We effectively use computers to improve the speed and efficiency of
all aspects of our business. |
|
|
28 |
Our product strategy effective differentiates us from the
competition in the market place. |
|
|
29 |
We have a core team in place capable of effectively managing all
aspects of our business. |
|
|
30 |
The company is structured so as to minimize duplication of work and
maximize efficiency. |
|
|
31 |
Decisions are taken and executed promptly. |
|
|
32 |
All operations of the company are carefully planned in advance and
closely tracked during implementation. |
|
|
33 |
All departments of the company are well-coordinated, so that
information and work flow smoothly back and forth between
departments. |
|
|
34 |
There are standard written operating procedures for all routine
recurring activities. |
|
|
35 |
Routine operations, projects and paperwork are completed on
schedule. |
|
|
36 |
Our managers delegate routine work so they can spend their time on
key issues to improve the performance of the company. |
|
|
37 |
Decision-making is decentralized throughout our organization, so
that decisions are taken by the lowest level employee competent to
do so. |
|
|
38 |
Recurring problems are dealt with by introducing new systems or
modifying existing ones. |
|
|
39 |
All files, cabinets, offices, storage facilities and warehouses are
maintained in a clean and orderly fashion. |
|
|
40 |
Meetings are carried out in an effective and productive manner. |
|
|
41 |
When something goes wrong it is easy to determine who is responsible
and accountable. |
|
|
42 |
Our recruitment procedures enable us to effectively identify,
evaluate and check references on potential new employees. |
|
|
43 |
We are highly successful in recruiting people with the right
qualifications, skills and personality to work effectively in our
business. |
|
|
44 |
We have an effective orientation and training program in place to
bring new employees up to high levels of performance as quickly as
possible. |
|
|
45 |
We have an effective training program in place to continuously raise
the skills of our sales people. |
|
|
46 |
We have an effective training program in place to continuously
improve the managerial, organization and interpersonal skills of all
managers in the company. |
|
|
47 |
All our people work together harmoniously as a team without
conflicts. |
|
|
48 |
The pay scales and benefits offered by our company are sufficient to
attract and retain competent people. |
|
|
49 |
We have performance based incentives in place that effectively
motivate our managers and staff to strive for high performance. |
|
|
50 |
Our employees feel a high level of enthusiasm and job satisfaction. |
|
|
51 |
We actively encourage the participation and initiative of our people
to improve the way we carry out all aspects of our business. |
|
|
52 |
All of our employees receive regular job performance appraisals to
help them improve their performance. |
|
|
53 |
We give social recognition and personal attention to employees that
do a good job. |
|
|
54 |
The company encourages and supports the on-going education of all of
its employees |
|
|
55 |
Our managers have a high level of organizational and managerial
skills. |
|
|
56 |
People within the company are self disciplined in their work. |
|
|
57 |
Our accounting system enables us to track all categories of
recurring expenses and compare them to past levels and industry
norms. |
|
|
58 |
We pay our bills on time. |
|
|
59 |
Our receivables come in and are collected on time. |
|
|
60 |
Our inventory system enables us to accurately account for all
products and accessories without discrepancies. |
|
|
61 |
We have a detailed budget for planning and projecting expenditures. |
|
|
62 |
Our accounting systems are updated daily and maintained up-to-date. |
|
|
63 |
We utilize all possible means to help our customers finance their
needs in a cost effective manner. |
|
|
64 |
Our company is highly successful in evaluating credit risks and
minimizing bad debts. |
|
|
65 |
We systematically control inventory levels to maximize turns. |
|
|
66 |
All our people consciously strive to minimize costs and eliminate
waste of all descriptions. |
|
|
67 |
All purchases are routed through a central department to ensure we
buy at the best prices. |
|
|
68 |
The people in our accounting department posses all the knowledge and
skills required to carry out their responsibilities effectively. |
|
|
69 |
We are aware of the enormous untapped potentials for the growth of
the business. |
|
|
70 |
We have the energy need to grow the business. |
|
|
71 |
We are committed and enthusiastic about growing the company. |
|
|
72 |
People in the company are enthusiastic and hard working. |
|
|
73 |
Our employees feel a minimum of fatigue and burnout on the job. |
|
|
74 |
Physical activities in the company are quick and brisk. |
|
|
75 |
Fresh ideas are continuously being generated and encouraged. |
|
|
76 |
There is a culture of positive thinking and a "can do" attitude
throughout the company. |
|
|
77 |
Everyone in the company understands our mission and future
direction. |
|
|
78 |
Our company has clear goals and plans for its long term growth which
are understood and endorsed by our managers and employees. |
|
|
79 |
We have the right amount of production capacity in our plant and
machinery. |
|
|
80 |
We are getting the right quality of production from our plant and
machinery. |
|
|
81 |
The condition of our machinery is up to the job. |
|
|
82 |
Our production staff have the right amount of technical knowledge. |
|
|
83 |
Our production staff have the necessary skills to do their job. |
|
|
84 |
There is great innovation in research and development. |
|
|
85 |
There is great innovation in our products/services. |
|
|
86 |
The product development cycle of our products/services is fast
enough to meet the needs of the market. |
|
|
87 |
There is an excellent match between the technology of our
products/services and the needs of the market. |
|
|
88 |
Our financial systems, such as expenditure control, credit
management, cost accounting, and budgeting, are streamlined,
efficient, and responsive. |
|
|
89 |
There is clear direction of the goals and objectives coming from top
management. |
|
|
90 |
The structure of our company (e.g. divisions, departments,
processes, teams, etc.) is right for the direction our company is
moving in. |
|
|
91 |
The activities of the company are highly organized and clearly
defined. |
|
|
92 |
Job positions in the company are highly organized, in terms of
people doing the right tasks, levels of responsibility, and clarity
of authority. |
|
|
93 |
System in the company operate smoothly and efficiently. |
|
|
94 |
The skill needs of people are constantly being evaluated. |
|
|
95 |
People are getting the training they need to gain needed skills. |
|
|
96 |
There is excellent communication among people in our company. |
|
|
97 |
There is excellent teamwork and cooperation among people in our
company. |
|
|
98 |
The quality of our products and services is high. |
|
|
99 |
Our company is fully systematized. The activities and systems in our
company are fully organized and implemented. |
|
|
100 |
The productivity of manufacturing is among the highest in the
industry. |
|
|
101 |
The productivity (i.e. capacity utilization) of our equipment is
among the highest in the industry. |
|
|
102 |
Top management is fully aware of the importance of technology and is
continuously upgrading the facilities and equipment. |
|
|
103 |
Our engineering/design group is highly creative and innovative in
improving and developing new products/services and new methods of
manufacturing. |
|
|
104 |
We have a procurement and inventory system that ensures the proper
supply of tools and materials required for the work. |
|
|
105 |
We utilize a preventative maintenance program that minimizes
breakdowns. |
|
|
106 |
Production operations are well coordinated with our sales and
customer service staff. |
|
|
107 |
We are constantly trying to reduce the production costs of our
products and services. |
|
|
108 |
A high level of cleanliness is maintained on the shop floor and on
all equipment. |
|
|
109 |
Everyone of on our staff has been through basic training in quality
control procedures and is familiar with the company's quality
standards. |
|
|
110 |
There is good coordination between the various activities,
functioning within the company. |
|
|
111 |
All activities in the company have been systematized to insure that
they are effectively carried out. |
|
|
112 |
We have a clear and effective marketing plan. |
|
|
113 |
We have a creative marketing plan. |
|
|
114 |
We have the knowledge and skills needed to create an effective
marketing plan. |
|
|
115 |
We are aware of the economic, social, governmental, international,
and industry forces affecting the market. |
|
|
116 |
Top management has excellent attitudes toward, relations with, and
interest in the staff. |
|
|
117 |
There is harmony between members of the staff. |
|
|
118 |
There is plenty of scope given for individual initiative,
enterprise, and creativity. |
|
|
119 |
There is fair compensation in terms of salary scale, employee
benefits, bonus and profit sharing, etc. |
|
|
120 |
Each employee's talents are fully utilized. |
|
|
121 |
Each employee is given the right amount of responsibility in their
job. |
|
|
122 |
We have regular staff meetings to discuss new employees, new
products and services, new procedures, and get employee feedback. |
|
|
123 |
We have solid cash flow. |
|
|
124 |
The company has a clear perception of its mission and central
purpose. |
|
|
125 |
The company has up-to-date plans for sales, marketing, products &
services, human resources, organization, and budget. |
|
|
126 |
The company strives to achieve high company values, which are
endorsed by others, and are implemented in daily activities. |
|
|
127 |
Our people feel closely identified with the interests of the company
and are eager for its growth. |
|
|
128 |
People express a cooperative attitude throughout the company, and
appreciate. There is an appreciation of each other's point of view. |
|
|
129 |
People in the company always want to improve their performance, and
take pride in doing the best job possible. |
|
|
|
WHOLESALE
BUSINESS EVALUATION
(top) |
|
|
1 |
We are constantly taking fresh initiatives to contact all potential
customers for our products in our marketplace. |
|
|
2 |
Our marketing strategy effectively differentiates us in the eyes of
the customer. |
|
|
3 |
We have an effective sales and marketing strategy to tap the most
growing markets. |
|
|
4 |
Our marketing materials effectively promote our products. |
|
|
5 |
We are taking effective measures to improve our closing ratio on
customer sales. |
|
|
6 |
We effectively utilize mailings to attract new customers. |
|
|
7 |
Our customers are extremely pleased by the quality and speed of
service which they receive from us. |
|
|
8 |
Our literature is, attractive, and frequently varied, making it easy
for customers to identify the features and price of every product. |
|
|
9 |
We utilize effective systems to follow-up on every sale, obtain
customer referrals and assess customer satisfaction. |
|
|
10 |
We systematically monitor the impact of ads and promotions to
evaluate their effectiveness. |
|
|
11 |
Our marketing plan provides for an appropriate level and blend of
print and sales contact to all potential customers in our market
area. |
|
|
12 |
The information that we give our customers is timely, accurate and
appropriate to satisfy their level of needs. |
|
|
13 |
We effectively complement our normal sales and marketing efforts
with efforts to reach a greater number and broader range of
customers. |
|
|
14 |
Every member of our sales staff knows how to listen to customers,
win their confidence, and make them feel happy about the
products/services we offer. |
|
|
15 |
All our sales people are alert, energetic and enthusiastic in the
interactions with customers. |
|
|
16 |
Our sales people have clear sales targets that effectively motivate
them to exceed past levels of performance. |
|
|
17 |
Sales managers frequently monitor and review individual performance
with each sales person and identify ways to improve their
performance. |
|
|
18 |
All our sales people are highly skilled in qualifying customers and
closing sales. |
|
|
19 |
We have clear standards for customer service which are known and
followed by all personnel. |
|
|
20 |
We strive to make the sales experience entertaining, enjoyable and
delightful for every customer. |
|
|
21 |
We have a clear and in-depth understanding of the trends effecting
consumer demand, buying habits, and distribution in our industry. |
|
|
22 |
Our literature and the conduct of our sales staff are appealing to
youth and women. |
|
|
23 |
We maintain an appropriate blend of mid and high end products to
meet the needs of our customers. |
|
|
24 |
We eagerly and enthusiastically study new technologies in search of
new business opportunities. |
|
|
25 |
Our product strategy effectively differentiates us from the
competition in our marketplace. |
|
|
26 |
Our product strategy avoids unnecessary duplication of product
lines. |
|
|
27 |
We maintain an appropriate balance of inventory in each product
category to match our actual sales in that category. |
|
|
28 |
Our product line integrates high margin product categories. |
|
|
29 |
We continuously review the products we stock to add new faster
moving items and reduce investment in slower moving ones. |
|
|
30 |
Every member of our sales staff possesses a high level of technical
knowledge about our product lines. |
|
|
31 |
Our sales people have the knowledge and skill to demonstrate the
products they sell. |
|
|
32 |
We are entrepreneurial pioneers in marketing new technologies. |
|
|
33 |
We effectively utilize computers to improve the speed and efficiency
of all aspects of our operations. |
|
|
34 |
There is good communication and coordination between the sales
force, customer service, warehouse, purchasing and advertising
departments. |
|
|
35 |
We know exactly what products we have in stock and on order at all
times and this information is readily available to those staff who
need it. |
|
|
36 |
We have effective systems to monitor the satisfaction of our
customers. |
|
|
37 |
When customers inquire about the status of deliveries, we are able
to immediately retrieve the information and reply. |
|
|
38 |
We have the company structure and systems in place to provide cost
effective, high quality, timely service for our products and
services. |
|
|
39 |
We have a core management team in place capable of effectively
managing all aspects of our business. |
|
|
40 |
We effectively delegate responsibilities to people throughout the
organization and closely monitor their performance. |
|
|
41 |
We assign clear responsibilities and levels of authority to people
throughout the organization. |
|
|
42 |
There are standard written operating procedures for all routine and
recurring activities. |
|
|
43 |
There is continuous planning going on in the company. |
|
|
44 |
The planning in the company is of the highest order. |
|
|
45 |
The planning process takes into consideration the input of people at
all levels of the company. |
|
|
46 |
All file cabinets, offices, storage facilities, and warehouses are
maintained in a clean and orderly fashion. |
|
|
47 |
Sales management provides strong, motivating leadership and
effective organizational discipline. |
|
|
48 |
Recurring problems are dealt with by introducing new systems or by
improving existing ones. |
|
|
49 |
We consciously recruit people with high energy levels. |
|
|
50 |
Our recruitment systems and procedures enable us to effectively
identify and evaluate potential new employees. |
|
|
51 |
We are highly successful in recruiting people with the right
qualifications, skills and personality to work effectively in our
business. |
|
|
52 |
We have an effective orientation and training program in place to
bring new employees up to high levels of performance as quickly as
possible. |
|
|
53 |
We have an effective training program in place to continuously raise
the skills of experienced sales people. |
|
|
54 |
We have an effective training program in place to continuously
improve the managerial, organization and interpersonal skills of all
managers in the company. |
|
|
55 |
All our people work together harmoniously as a team without
conflicts. |
|
|
56 |
The pay scales and benefits offered by our company are sufficient to
attract and retain competent people. |
|
|
57 |
We have performance based incentives in place that effectively
motivate our managers and staff to strive for high performance. |
|
|
58 |
Our employees feel a high level of enthusiasm and job satisfaction. |
|
|
59 |
We actively encourage the participation and initiative of our people
to improve the way we carry out all aspects of our business. |
|
|
60 |
All employees receive regular job performance appraisals to help
them improve their performance and plan for their career
development. |
|
|
61 |
We give social recognition and personal attention to employees that
do a good job. |
|
|
62 |
We have systems in place to capture ideas and suggestions generated
at all levels of the company, and procedures for evaluating and
responding to proposals. |
|
|
63 |
The company encourages and supports the on-going education of all
its employees. |
|
|
64 |
Our managers possess a high level of organizational and managerial
skills. |
|
|
65 |
The company has a clear standard for the number of hours of training
which each sales person should receive every year. |
|
|
66 |
People within the company are self-disciplined in their work. |
|
|
67 |
Our accounting system enables us to track all categories of
recurring expenses and compare them to past levels and industry
norms. |
|
|
68 |
We pay our bills on time. |
|
|
69 |
We collect receivables on time. |
|
|
70 |
Our inventory system enables us to accurately account for all
products without discrepancies. |
|
|
71 |
We have a detailed budget for projecting and controlling
expenditures. |
|
|
72 |
Our accounting systems are updated daily and maintained up-to-date. |
|
|
73 |
We utilize all possible sources of capital from banks, investors,
supplier credit, etc. |
|
|
74 |
We utilize all possible means to help our customers finance their
needs in a cost effective manner. |
|
|
75 |
We carefully control expenditures to minimize costs and eliminate
waste of any description. |
|
|
76 |
We systematically control inventory levels to maximize turns. |
|
|
77 |
We maintain active and close relations with our bankers. |
|
|
78 |
Our pricing strategy enables us to maintain high margins on
exclusive lines and be competitively priced on non-exclusive brands. |
|
|
79 |
All purchases of goods/services are routed through a central
purchasing department to ensure we buy at the best prices. |
|
|
80 |
Our company is highly successful in evaluating credit risks and
minimizing bad debts. |
|
|
81 |
In evaluating product lines we take into account the total annual
gross margin on each line (gross margin x turns). |
|
|
82 |
Our financial people possess all the knowledge and skills required
to carry out their responsibilities effectively. |
|
|
83 |
We carefully manage our cash utilization to maintain sufficient
liquidity and to invest surplus cash to maximize returns. |
|
|
84 |
We are aware of enormous untapped potentials for the growth of the
business. |
|
|
85 |
We have the energy needed to grow the company. |
|
|
86 |
We are committed and enthusiastic about growing the company. |
|
|
87 |
People in the company are energetic and hard working. |
|
|
88 |
Customers are attracted by the energy they feel from us. |
|
|
89 |
Our employees feel a minimum of fatigue and burnout on the job. |
|
|
90 |
Physical activities at the company are quick and brisk. |
|
|
91 |
Fresh ideas are continuously being generated and encouraged. |
|
|
92 |
There is a culture of positive thinking and a "can do" attitude
throughout the company. |
|
|
93 |
Everyone in the company understands our mission and future
direction. |
|
|
94 |
Our company has clear goals and plans for its long term growth which
are understood and endorsed by our managers and employees. |
|
|
95 |
We have regular sales meetings to discuss performance, set targets
and develop new strategies. |
|
|
96 |
Our systems for communication with customers provide for smooth and
quick exchange of information without misunderstandings. |
|
|
97 |
We have effective systems and programs in place to support the
introduction and launch of new products. |
|
|
98 |
Our product strategy emphasizes those lines on which we are able to
achieve a dominant position in our marketplace. |
|
|
99 |
Purchasing operates in a smooth and timely manner. |
|
|
100 |
The products we order from our suppliers arrive in a smooth and
timely manner. |
|
|
101 |
We always able to work out the best pricing from our suppliers. |
|
|
102 |
There is clear direction of the goals and objectives coming from top
management. |
|
|
103 |
The structure of our company (e.g. divisions, departments,
processes, teams, etc.) is right for the direction the company is
moving in. |
|
|
104 |
The activities of the company are highly organized and systematized,
with little waste in time, effort, money, and materials. |
|
|
105 |
Job positions in the company are highly organized, in terms of
people doing the right tasks, responsibility, and clarity of
authority. |
|
|
106 |
Systems in the company operate smoothly and efficiently. |
|
|
107 |
The skill and knowledge of people are constantly being evaluated and
upgraded. |
|
|
108 |
People are getting the training they need. |
|
|
109 |
There is excellent communication among people in our company. |
|
|
110 |
There is excellent teamwork and cooperation among people in our
company. |
|
|
111 |
The quality of the products and services we sell is very high. |
|
|
112 |
Company activities are systematized. |
|
|
113 |
There is good coordination and integration between the various
activities, systems, and functioning within the company. |
|
|
114 |
All activities have been systematized to insure that they are
effectively carried out. |
|
|
115 |
We have a clear and effective marketing plan. |
|
|
116 |
We have a creative marketing plan. |
|
|
117 |
We have all of the knowledge needed to have an effective marketing
plan. |
|
|
118 |
We are aware of the economic, social, governmental, international,
and industry forces affecting the market. |
|
|
119 |
Top management has excellent attitudes toward, relations with, and
interest in the staff. |
|
|
120 |
There is harmony between members of the staff. |
|
|
121 |
There is plenty of scope given for individual initiative,
enterprise, and creativity. |
|
|
122 |
There is fair compensation in terms of salary scale, employee
benefits, bonus and profit sharing, etc. |
|
|
123 |
Each employee's talents are fully utilized. |
|
|
124 |
Each employee is given the right amount of responsibility in their
job. |
|
|
125 |
We have regular staff meetings to discuss new employees, new
products and services, new procedures, and get employee feedback. |
|
|
126 |
We have solid cash flow. |
|
|
127 |
The company has a clear perception of its mission and central
purpose. |
|
|
128 |
The company has up-to-date plans for sales, marketing, products &
services, human resources, organization, and budget. |
|
|
129 |
The company strives to achieve high company values, which are
endorsed by others, and are implemented in daily activities. |
|
|
130 |
Our people feel closely identified with the interests of the company
and are eager for its growth. |
|
|
131 |
People express a cooperative attitude throughout the company, and
appreciate. There is an appreciation of each other's point of view. |
|
|
132 |
People in the company always want to improve their performance, and
take pride in doing the best job possible. |
|
|
|
SERVICE
BUSINESS EVALUATION
(top) |
|
|
1 |
We are constantly taking fresh initiatives to contact all potential
clients/customers for our products and services in our marketplace. |
|
|
2 |
Our marketing strategy effectively differentiates us in the eyes of
the client/customer. |
|
|
3 |
We have an effective sales and marketing strategy to tap the most
growing markets. |
|
|
4 |
Our literature and promotional materials are designed to effectively
promote our products and services. |
|
|
5 |
We effectively utilize mailings, advertising, and other forms of
marketing to attract new clients/customers. |
|
|
6 |
Our clients/customers are extremely pleased by the quality and speed
of service which they receive from us. |
|
|
7 |
We have effective methods and systems to follow-up on every
project/case/job, assess client/customer satisfaction, and obtain
client/customer referrals |
|
|
8 |
We systematically monitor the impact of ads and promotions on sales
to evaluate their effectiveness. |
|
|
9 |
The information that we give our clients/customers is timely,
accurate and appropriate to satisfy their level of needs. |
|
|
10 |
We know exactly who the target market for our products and services
are is. |
|
|
11 |
We have an excellent network of contacts who refer us business. |
|
|
12 |
We know the best way to market our products and services. |
|
|
13 |
We have the perfect quantity and mix of clients/customers for our
products and services. |
|
|
14 |
We continuously and closely monitor the activity level of our
clients/customers, distinguishing between those that are active and
inactive, and those that have short term and long term work
potential. |
|
|
15 |
Every member of our sales staff knows how to listen to
clients/customers, win their confidence, and make them feel happy
about the products and services we offer. |
|
|
16 |
All our sales people are alert, energetic and enthusiastic in the
interactions with clients/customers. |
|
|
17 |
Our sales people have clear sales targets that effectively motivate
them to exceed past levels of performance. |
|
|
18 |
Sales managers frequently monitor and review individual performance
with each sales person and identify ways to improve their
performance. |
|
|
19 |
All our sales people are highly skilled in qualifying
clients/customers and closing sales. |
|
|
20 |
We have clear standards for customer service which are known and
followed by all personnel. |
|
|
21 |
We strive to make the sales experience entertaining, enjoyable and
delightful for every client/customer. |
|
|
22 |
We have a clear and in-depth understanding of the trends effecting
demand in our professional area. |
|
|
23 |
We maintain an appropriate blend of products and services to meet
the needs of our clients/customers. |
|
|
24 |
We eagerly and enthusiastically study new technologies in search of
new business opportunities. |
|
|
25 |
Our product and services strategy effectively differentiates us from
the competition in our marketplace. |
|
|
26 |
Every member of our sales staff possesses a high level of technical
knowledge about our product and services. |
|
|
27 |
We maintain continuous feedback from the client/customer on how we
are doing on the project/case/job, and respond in kind. |
|
|
28 |
We excel at understanding the needs of our clients/customers. |
|
|
29 |
We excel at providing effective solutions for the needs of our
clients/customers. |
|
|
30 |
We are always able to focus on the issues that the client/customer
deems most important, rather than getting side-tracked by our own
interests or lesser issues. |
|
|
31 |
We are entrepreneurial pioneers in marketing new products and
services. |
|
|
32 |
We effectively utilize computers to improve the speed and efficiency
of all aspects of our operations. |
|
|
33 |
There is good communication and coordination between the sales force
and those performing the service. |
|
|
34 |
We know exactly what products and services we are offering and this
information is readily available to those staff who need it. |
|
|
35 |
We have effective systems to monitor the satisfaction of our
clients/customers. |
|
|
36 |
When clients/customers inquire about the status of our products and
services, we are able to immediately retrieve the information and
reply. |
|
|
37 |
We have the management structure and systems in place to provide
cost effective, high quality, timely products and services. |
|
|
38 |
We have a core team in place capable of effectively managing all
aspects of our business. |
|
|
39 |
We effectively delegate responsibilities to people throughout the
organization and closely monitor their performance. |
|
|
40 |
We assign clear responsibilities and levels of authority to people
throughout the organization. |
|
|
41 |
There are standard written operating procedures for all routine
recurring activities. |
|
|
42 |
All activities of the company are carefully planned in advance and
closely monitored during implementation. |
|
|
43 |
Routine operations, such as handling paperwork are completed on
schedule. |
|
|
44 |
Decisions are taken and executed promptly. |
|
|
45 |
All file cabinets, offices, storage facilities, etc. are maintained
in a clean and orderly fashion. |
|
|
46 |
Recurring problems are dealt with by introducing new systems or by
improving existing ones. |
|
|
47 |
We always complete each project/case/job in a manner completely
satisfactory to the client/customer. |
|
|
48 |
We always complete the work for our clients/customers in a timely
manner. |
|
|
49 |
We have the most effective legal structure for our type of business. |
|
|
50 |
When we undertake a project/case/job we are clear about the time and
resources required. |
|
|
51 |
On any project/case/job we know if we are on or off schedule. |
|
|
52 |
On any project/case/job we understand which are the critical
elements from the client/customers point of view. |
|
|
53 |
We consciously recruit people with high energy levels. |
|
|
54 |
Our recruitment procedures enable us to effectively identify and
evaluate potential new employees. |
|
|
55 |
We are highly successful in recruiting people with the right
qualifications, skills and personality to work effectively in our
professional area. |
|
|
56 |
We have an effective orientation and training program in place to
bring new employees up to high levels of performance as quickly as
possible. |
|
|
57 |
We have an effective training program in place to continuously raise
the skills of our people. |
|
|
58 |
We have an effective training program in place to continuously
improve the managerial, organization. and interpersonal skills of
all managers in the company. |
|
|
59 |
All our people work together harmoniously as a team without
conflicts. |
|
|
60 |
The pay scales and benefits offered by our company are sufficient to
attract and retain competent people. |
|
|
61 |
We have performance based incentives in place that effectively
motivate our managers and staff to strive for high performance. |
|
|
62 |
Our employees feel a high level of enthusiasm and job satisfaction. |
|
|
63 |
We actively encourage the participation and initiative of our people
to improve the way we carry out all aspects of our work. |
|
|
64 |
All employees receive regular job performance appraisals to help
them improve their performance and plan for their career
development. |
|
|
65 |
We give social recognition and personal attention to employees that
do a good job. |
|
|
66 |
We have systems in place to capture ideas and suggestions generated
at all levels of the company and procedures for evaluating and
responding to proposals. |
|
|
67 |
The company encourages and supports the on-going education of all
its employees. |
|
|
68 |
Our managers possess a high level of organizational and managerial
skills. |
|
|
69 |
The company has a clear standard for the number of hours of training
which each sales person should receive every year. |
|
|
70 |
People within the company are self-disciplined in their work. |
|
|
71 |
Our accounting system enables us to track all categories of
recurring expenses and compare them to past levels and industry
norms. |
|
|
72 |
We pay our bills on time. |
|
|
73 |
We collect receivables on time. |
|
|
74 |
Our inventory system enables us to accurately account for all
products and services without discrepancies. |
|
|
75 |
We have a detailed budget for projecting and controlling
expenditures. |
|
|
76 |
Our accounting systems are updated daily and maintained up-to-date. |
|
|
77 |
We utilize all possible sources of capital from banks, investors,
supplier credit, etc. |
|
|
78 |
We carefully control expenditures to minimize costs and eliminate
waste of any description. |
|
|
79 |
We systematically control inventory levels to maximize turns. |
|
|
80 |
Our project/case/job costing/estimating methods and systems
accurately reflects the actual cost needed to complete each
project/case/job. |
|
|
81 |
We maintain active and close relations with our bankers. |
|
|
82 |
Our company is highly successful in evaluating credit risks and
minimizing bad debts. |
|
|
83 |
In evaluating products and services to purchase/utilize we always
take into account the costs (to maximize profitability) of the
items. |
|
|
84 |
Our financial people possess all the knowledge and skills required
to carry out their responsibilities effectively. |
|
|
85 |
We carefully manage our cash utilization to maintain sufficient
liquidity and to invest in the future of the business. |
|
|
86 |
We are aware of enormous untapped potentials for the growth of the
business. |
|
|
87 |
We have the energy needed to grow the company. |
|
|
88 |
We are committed and enthusiastic about growing the company. |
|
|
89 |
People in the company are energetic and hard working. |
|
|
90 |
Clients/customers are attracted by the energy they feel from our
people. |
|
|
91 |
Our employees feel a minimum of fatigue and burnout on the job. |
|
|
92 |
Physical activities at the company are quick and brisk. |
|
|
93 |
Fresh ideas are continuously being generated and encouraged. |
|
|
94 |
There is a culture of positive thinking and a "can do" attitude
throughout the company. |
|
|
95 |
Everyone in the company understands our mission and future
direction. |
|
|
96 |
Our company has clear goals and plans for its long term growth which
are understood and endorsed by our managers and employees. |
|
|
97 |
We are able to differentiate between each project's/case's/job's
anticipated cost vs. its actual costs. |
|
|
98 |
Our billing system is clear, streamlined, and kept up to date. |
|
|
99 |
Our fee structure is the most effective for our type of products and
services and our types of clients/customers. |
|
|
100 |
We are constantly developing and providing products and services
that are at a higher fee or are at a more profitable level than what
we have offered in the past. |
|
|
101 |
We have all of the necessary skilled people to effectively carry out
our work. |
|
|
102 |
Everyone is doing the work they should be doing. |
|
|
103 |
There is excellent communication among our staff. |
|
|
104 |
There is excellent communication between our staff and our
clients/customers. |
|
|
105 |
We have made a real effort to market to potential clients/customers. |
|
|
106 |
We are continuously undertaking fresh initiatives to develop new
market strategies, and then follow through on our plans. |
|
|
107 |
There is clear direction of company goals and objectives coming from
top management. |
|
|
108 |
The structure of our company (e.g. divisions, departments,
processes, teams, etc.) is right for our company. |
|
|
109 |
The activities of the company are highly organized and clearly
defined. |
|
|
110 |
Job positions in the company are highly organized, in terms of
people doing the right tasks, responsibility, and clarity of
authority. |
|
|
111 |
Systems in the company operate smoothly and efficiently. |
|
|
112 |
The skill needs of people are constantly being evaluated. |
|
|
113 |
People are getting the training they need. |
|
|
114 |
Employees feel there is a real future for them in the company. |
|
|
115 |
There is excellent teamwork and cooperation among people in our
company. |
|
|
116 |
The quality of products and services we provide is high. |
|
|
117 |
Our company is fully systematized. The activities and systems in our
company are fully organized and implemented. |
|
|
118 |
A good number of our products and services are geared toward
specific niche areas that uniquely make us stand out in the market. |
|
|
119 |
Our products and services distinguish themselves from the
competition. |
|
|
120 |
Our technical people have all of the knowledge and skills to create
customer satisfaction. |
|
|
121 |
The job/project/case is always performed/delivered and completed for
the client/customer on-time. |
|
|
122 |
Effective, smooth running systems enable every job/project/case to
be performed/delivered in an effortless manner. |
|
|
123 |
There is good coordination between the various activities,
functioning within the company. |
|
|
124 |
All activities have been systematized to insure that they are
effectively carried out. |
|
|
125 |
We have a clear and effective marketing plan. |
|
|
126 |
Our marketing plan is continuously being appraised and improved to
match the needs of the market. |
|
|
127 |
Our marketing plan incorporates the latest innovations and methods
for reaching the client/customer. |
|
|
128 |
We are aware of the economic, social, governmental, international,
and industry forces affecting the market. |
|
|
129 |
Top management has excellent attitudes toward, relations with, and
interest in the staff. |
|
|
130 |
There is harmony between members of the staff. |
|
|
131 |
There is plenty of scope given for individual initiative,
enterprise, and creativity. |
|
|
132 |
There is fair compensation in terms of salary scale, employee
benefits, bonus and profit sharing, etc. |
|
|
133 |
Each employee's talents are fully utilized. |
|
|
134 |
Each employee is given the right amount of responsibility in their
job. |
|
|
135 |
Each employee has the freedom and authority to carry out their
tasks. |
|
|
136 |
We have regular staff meetings to discuss new employees, new
products and services, new procedures, and get employee feedback. |
|
|
137 |
Our employee work schedule is maximized for efficiency. |
|
|
138 |
We have solid cash flow. |
|
|
139 |
The company has a clear perception of its mission and central
purpose. |
|
|
140 |
The company has up-to-date plans for sales, marketing, products &
services, human resources, organization, and budget. |
|
|
141 |
The company strives to achieve high company values, which are
endorsed by others, and are implemented in daily activities. |
|
|
142 |
Our people feel closely identified with the interests of the company
and are eager for its growth. |
|
|
143 |
People express a cooperative attitude throughout the company, and
appreciate. There is an appreciation of each other's point of view. |
|
|
144 |
People in the company always want to improve their performance, and
take pride in doing the best job possible. |
|