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Transitioning from hands-on test execution into leading an entire QA team is a major step. As an experienced tester looking to move into test management, you probably have some questions:
- What exactly does a test manager do?
- What skills are required for the job?
- How do you manage both in-the-weeds testing work and high-level planning?
Not to worry! In this comprehensive 2500+ word guide, we’ll break down everything you need to know about succeeding as a test manager. Let’s get started.
What Makes a Great Test Manager?
First, let’s briefly touch on the profile of a stand-out test manager…
Technical Testing Expertise
It should go without saying that strong hands-on testing skills are foundational. The benchmark to meet is 5+ years of experience performing software QA across complex projects, preferably in multiple roles like automation, performance, security, etc.
In one survey, 66% of test managers said lacking technical knowledge is a dealbreaker for the job. You must feel comfortable discussing code defects, test design, and other in-the-weeds topics with developers.
Project & Process Management
While technical aptitude is critical, exceptional test managers also exude leadership, strategic planning, and process skills.
QA leaders from PayPal, Netflix, and Twitter emphasize project management as the most important competency. This means excelling in areas like:
- Estimation and long-term planning
- Milestone tracking
- Budgeting/resourcing
- Risk analysis
- Metrics setting and monitoring
- Process documentation and optimization
These capabilities separate competent mid-level testers from management-ready senior ones.
Communication & Collaboration
By nature of bridging business goals, technical needs, and QA concerns across the org, communication is paramount for test managers.
A recent survey found that 67% of test managers spend over half their week in meetings or communicating test status/results to stakeholders. Only through expert verbal, written and presentation abilities can you distill complexity into actionable insights.
Beyond communication, collaboration skills ensure you build allies rather than adversaries. Rallying other teams to understand and support the QA mission is no easy task.
Responsibilities of a Test Manager
Now that we’ve covered the well-rounded profile, let’s explore the core responsibilities you’ll own as a test manager:
Test Strategy & Planning
The first priority for any test manager is developing an overarching strategy and comprehensive project plan…